Got Questions?

Everything you need to know about your Aura eyewear journey.

straighten Finding Your Size

How do I find my frame size? expand_more
If you already wear glasses, look at the inside of the temple (the arm). You will usually see a series of numbers like 54-18-140.

The First Block Rule: The most important number is the first one (e.g., 54). This represents the Lens Width in millimeters.
  • 54: Lens Width (This determines if the frame is Small, Medium, or Large)
  • 18: Bridge Width (Distance between lenses)
  • 140: Temple Length (Length of the arms)
The "Credit Card" Sizing Hack expand_more
Don't have a pair of glasses to check? Use a standard credit or debit card! Place the card vertically under your nose, with one edge at the center of your bridge.
• Small Fit (49mm & Below): If the card extends past the outer edge of your eye.
• Medium Fit (50mm - 53mm): If the card ends exactly at the edge of your eye.
• Large Fit (54mm & Above): If the card ends before the edge of your eye.
Credit Card Size Guide

description Prescription & Lenses

What if I don't have my prescription right now? expand_more
Choose "Upload Later" at checkout. Our team will contact you via WhatsApp/Email within 24 hours to collect it.
Difference between Single Vision, Bifocal, and Progressive? expand_more
• Single Vision: One power for the entire lens (Distance or Reading).
• Bifocal: Two distinct parts (Top for distance, Bottom window for reading).
• Progressive: No visible lines; seamless transition between distance, intermediate, and near vision.
Do you offer lenses for high power? expand_more
Yes! We offer 1.6, 1.67, and 1.74 High-Index lenses which are significantly thinner and lighter for high prescriptions.
Can I buy just the frame without power? expand_more
Absolutely! Select "Zero Power" or "Plano" lenses with Blu-cut coating if you want them for screen protection or fashion only.

payments Orders & Payments

Is it safe to pay online? expand_more
Absolutely. We use Razorpay with 128-bit SSL encryption. We never store your card or bank details.
Why do I receive a verification call? expand_more
We perform "Human Verification" for all prescription orders to ensure your power details are 100% accurate before we cut the lenses.

local_shipping Shipping & Returns

How long will delivery take? expand_more
3-5 business days for single vision and 5-7 days for bifocals/progressives. Complex powers may take up to 10 days.
What is the return policy for lenses? expand_more
Frames have a 7-day return policy. However, custom-cut prescription lenses are non-refundable unless there is a manufacturing defect.
What if I receive a damaged product? expand_more
If the box is open or tampered with, please do not accept the delivery. If you find a defect after opening, notify us within 24 hours with a photo, and we will replace it for free.

verified Quality & Warranty

Are the frames skin-friendly? expand_more
Yes! Our frames are made from high-quality Acetate, TR90, or Stainless Steel. They feature an anti-allergy coating on the temples for a comfortable experience.
What is covered under warranty? expand_more
We offer a 6-month warranty against manufacturing defects (color peeling, loose hinges). Scratches or accidental breakage are not covered.
How should I clean my glasses? expand_more
Use the provided microfiber cloth and a dedicated lens spray. Avoid using your shirt or harsh chemicals like alcohol.